Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: Depending on Experience
Hours: Allocated shifts: 8am to 4am, 9am to 5pm and 12pm to 8pm
Location: 24 Portland Place, London W1B 1LU (fully on-site)
Contract: Full-time, permanent
What are we looking for?
The Health Assessment (HA) Program Coordinator supports the daily operations of the Specialty Programs provided by the General Practice Institute at Cleveland Clinic London, with a particular focus on Executive Health and Advanced Health Programs.
The Executive Health and Advanced Health Programs provide individualised screening evaluations based on comprehensive health assessment reviews. Our multi-disciplinary team of clinicians provides a variety of medical and wellness services that help prevent disease and improve overall quality of life. To ensure a premiere and convenient experience for patients, care will be delivered either face to face or virtually via our digital GP services.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.
What will your duties include?
* Supports Executive Health and Advanced Health Programs by overseeing daily operations and by collaborating effectively with the physician(s) and nurse(s).
* Ensures that the patients receive a high-quality experience throughout their appointment (s), having access to all hospitality services.
* Works in conjunction with patient support teams to ensure patients receive premium service.
* Facilitates the access of patients to Cleveland Clinic London through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
* Works through and solves patient issues professionally and in a timely manner. Produces error-free correspondence.
* Identifies opportunities for program enhancement and/or streamlining of operations.
* Maintains program data related to volume, patient experience, patient data, etc… to provide insight into performance.
* Collaborates across departments to ensure appropriate resourcing of marketing materials, patient education materials, and concierge offerings.
* Registers new patients, and/or verifies and updates patient demographics and payer information.
* Ensures appointments are booked on proper case and add any cases or schemes as necessary.
* Always maintains complete and up-to-date documentation and files, including product and service quotes.
* Provides crossover support as required to other specialty programs provided under the General Practice Institute such as Concierge Medicine.
* Other duties as assigned.
What we need from you?
* Healthcare experience in a UK setting (essential)
* Excellent customer service, interpersonal, and oral and written communication skills (essential)
* Significant experience working with patients or customers (essential)
* Experience working in a face-to-face customer services role (essential)
* Experience working in an environment where building effective relationships are required (essential)
* Bachelor's degree in business or health care related field (preferred)
* Knowledge of medical terminology gained through experience or formal course work (preferred)
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
* 25 days annual leave (plus bank holidays)
* Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
* Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
* 24/7 Holistic Employee Assistance Programme
* Child Care Vouchers
* Victoria card offering discounts at local restaurants and retailers
* Season Ticket Loan
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
"Let's deliver World Class care together"
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.