Main area Clinical Support Worker Grade Band 3 Contract Permanent Hours
* Full time
* Part time
* Flexible working
37.5 hours per week (Shift working, weekends and bank holidays.) Job ref 839-7336527-PG-B
Employer Norfolk Community Health and Care NHS Trust Employer type NHS Site Priscilla Bacon Hospice Town Norwich Salary £24,937 - £26,598 per annum Salary period Yearly Closing 09/11/2025 23:59 Interview date 18/11/2025
Clinical Support Worker
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
An exciting new opportunity has arisen for a Clinical support worker in Specialist Palliative Care.
The post holder will work under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C’s Values and Behaviour Framework.
This job description is to be read in conjunction with the core skills list for this particular role.
Main duties of the job
Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C’s Values and Behaviour Framework.
This job description is to be read in conjunction with the core skills list for this particular role.
Working for our organisation
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities
1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
2. To carry out duties as specified within the trust’s Approved Core Task List (page 5) for Clinical Support Worker (working within assessed competence)
3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
4. To support patient’s emotional well‑being by supporting positive conversations, actively encouraging participation in ward‑based activities
5.
6. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
7. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
8. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
9. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
10. Provide and deliver a high standard of individualised personal nursing care.
11. To keep the clinical area clean and tidy maintaining a safe environment
12. To adhere to trust infection control procedures.
13. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a RN.
14. To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN.
15. To support relatives under the guidance of a RN.
16. To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)
Please read the detailed Job description and Person specification document attached to this advert for more information.
Person specification
Qualifications
* Education to GCSE level Grade C in English and Mathematics or equivalent
* Care Certificate and or equivalent health care experience
* City and Guilds NVQ Level 3 in Care/Health and Social Care
Other
* Able to make own travelling arrangements
* Ability to work 12.5 hour shift day/night patterns
* May be required to work in other community hospital’s within our trust in order to meet the needs of the service
Experience
* Some previous experience in a nursing/Care Assistant role
Communication
* Clear oral communication
* Basic computer skills
Personal and People Development
* Caring personality
* Sensitive and tolerant
* Resilient
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
* Good interpersonal skills
* Responds positively to change
* Flexible
* Ability to work as part of a multi-disciplinary team
Skills, abilities and knowledge
* Good interpersonal and communication skills
* Good organisational skills
* Basic I.T. and computer skills
* Good numeracy and literacy skills
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
If you need this application in an offline format, please let us know.
Immigration Status- Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self‑gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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