JOB TITLE – Spa Receptionist DEPARTMENT – Spa CONTRACT TYPE – Permanent RATE OF PAY - £12.22 per hour HOURS – 37.5 hours over 5 days LOCATION – Newport, NP18 1HQ ID – REQ5604 OVERVIEW - Join the ‘Greatest Story in Hospitality’ by becoming one of our Spa Receptionists ‘Hospitality Heroes’ in our award-winning Spa Team based at our Celtic Manor Resort- just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - • Secretarial/administrative qualifications or experience of more than two years • Experience in Microsoft Office, Outlook • Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL - • Be responsible for escalating any complaints to the Spa Manager immediately, providing full details • Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams • Have a full and up-to-date knowledge of the Resort facilities, services, and events • Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team • Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department • Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests BE RECOGNISED AND REWARDED - As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as - • Access to career development training from day one • FREE on-site parking • Discounts on food & beverage and hotel stays • Discounted leisure membership • Free GP virtual appointment service • 24/7 wellbeing helpline • NEST pension scheme • Social Club • Staff appreciation events • Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say – • I am equipped, trained, and supported to do THE BEST JOB I CAN • I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS • I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment • I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role • I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED • I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.