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Support services supervisor - hotel services

Edinburgh
Permanent
NHS Scotland
Service supervisor
Posted: 29 May
Offer description

Easterhouse Health Centre

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Hotel Service Department's function aims to achieve delivery of a quality service for Integrated Services, Catering Services, Divisionwide Driving Services, Divisionwide Ground Maintenance and Centralised Switchboard services.

The Integrated Service function is to achieve the delivery of a quality service for:

1. Core Cleaning
2. Catering Related Duties
3. Patients' Personal Clothing Service
4. Porter/Messenger Services

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application.

Please see below for more details:

and Health and Care Worker visa

Duration, Location, and Working Pattern:

Permanent, Part-time

Shift Pattern - Monday - Friday 0500-0900

Easterhouse Health Centre

Please note the salary is Pro Rata for part-time hours.

Key responsibilities:

5. Supervise and assist in all aspects of integrated services, ensuring work schedules are followed
6. Supervise staff to ensure they maintain safe systems of work
7. Ensure high standards of personal and general food hygiene are achieved throughout the department
8. Report any faults to the line manager
9. Ensure staff only use equipment/materials as instructed
10. Supervise staff to ensure they work safely and give consideration to others around them
11. Counsel staff regarding work performance and document outcomes
12. Assist in the organisation of staff rotas
13. Help to arrange cover for staff absence
14. Carry out and assist staff with the PDP process
15. Deal with client complaints in the first instance
16. Ensure self-assessment is carried out
17. Ensure team briefs are held
18. Ensure all paperwork associated with the position is completed within prescriptive timescales
19. Ensure all statutory and Divisional procedures are followed
20. Provide induction training and, thereafter, ongoing work-based training as required
21. Ensure stock levels are maintained, and stock control is in place
22. Provide supporting information to all payroll compilation

Knowledge, training, qualifications and/or experience required to do the job:

23. Knowledge of all aspects of Integrated Service as in the job purpose (Induction training provided)
24. Training in the use of all machinery used (Training provided)
25. Knowledge of Health and Safety (Training provided)
26. Knowledge of COSHH (Training provided)
27. Knowledge of Lifting and Handling (Training provided)
28. Basic Food Hygiene certificate (Training provided)
29. Knowledge of Infection Control practices (Training provided)
30. Supervisory training (training provided)
31. Driving licence is desirable

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

32. A minimum of 27 days annual leave, increasing with length of service, plus public holidays
33. Membership of the NHS Pension Scheme, including life insurance benefits
34. Salary Sacrifice Car Benefit Scheme
35. Development opportunities including study bursaries, e-learning and classroom-based courses
36. Enhanced pay for working public holidays
37. NHS discounts on a wide range of goods and services
38. Confidential employee support and assistance, including counselling and psychological therapies

Interested?

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