Overview
As a key member of our Global Support Services team, you'll be the technical expert for our critical eDiscovery systems. This includes both industry-leading applications and our unique internal solutions that position Consilio as a leader in the field. This role isn't just about fixing things; it's about being a sharp troubleshooter who can solve problems independently, especially within complex, distributed systems. You'll also need a solid grasp of modern containerized environments and how to effectively use observability tools to keep things running smoothly.
You'll have the chance to work both independently and collaboratively with a global team, always striving to ensure our applications are stable, performant, and continuously improving.
Responsibilities
* Troubleshoot and resolve complex application issues across various layers, from web and application servers, to databases and containerized environments like Docker and Kubernetes.
* Investigate logs and system behavior, pulling data from pods and containers using tools like kubectl, event viewer, and central logging platforms.
* Monitor application health, performance, and availability leveraging observability platforms like Grafana and Kibana.
* Test and interact with API endpoints, documenting and validating their functionality using tools like Swagger/OpenAPI and Postman.
* Respond to support tickets promptly within defined SLAs, providing clear, timely updates and effective solutions to keep our users happy.
* Collaborate closely with cross‑functional teams, including Data Operations, Project Management, DBA, Infrastructure, to triage issues and drive systemic improvements.
* Automate routine tasks and build helpful support utilities using scripting and query language skills (PowerShell, Bash, T‑SQL, Python).
* Create and maintain clear, concise documentation for troubleshooting steps, configurations, and best practices.
* Participate in after-hours testing and support rotations as part of our 24/7 global support model.
Qualifications
* SQL Server: Proficient with basic to intermediate T‑SQL query writing and performance tuning.
* Containerization: Hands‑on experience with Docker and Kubernetes, including pod management and log retrieval.
* APIs: Skilled in interacting with and testing RESTful APIs using Swagger/OpenAPI and Postman.
* Elastic Stack: Familiarity with Elasticsearch for log aggregation, indexing, and querying.
* Observability: Good understanding of monitoring and visualization concepts; experience with Grafana.
* Scripting & Automation: Automation-first mindset, can streamline tasks. PowerShell experience is a plus.
* Diagnostics: Skilled with Event Viewer, IIS Manager, SQL Server Management Studio, Linux command-line tooling, and container-CLI utilities (kubectl, docker).
Minimum Education Requirements:
* Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
Minimum Experience Requirements:
* 4+ years in technical support or application engineering roles.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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