Job vacancy - TechOps Lead
Position: TechOps Lead
Reference: DHacs1890
Location: Croydon
Salary: £50,000 - £60,000 per annum
TechOps Lead
We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.
This is a player-manager role, ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.
The Role
As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.
You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.
Key Responsibilities
Leadership & Team Management
1. Lead, mentor, and line manage a team of TechOps engineers
2. Set clear expectations, run 1:1s, and drive performance standards
3. Define and document workflows, escalation paths, and SOPs
4. Own and optimise the service desk/ticketing pipeline
5. Report on performance metrics, trends, and improvements
Monitoring & Device Management
6. Own monitoring and alerting systems to proactively identify issues
7. Manage lifecycle of IoT and edge devices across multiple sites
8. Drive preventative maintenance strategies
9. Lead root-cause analysis and post-incident reviews
10. Maintain accurate asset inventory and ensure compliance standards
Infrastructure & Networking
11. Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
12. Standardise configurations and maintain documentation
13. Troubleshoot end-to-end system workflows across hardware and software
14. Act as escalation point for complex technical issues
15. Recommend and implement infrastructure improvements
New Site Onboarding
16. Lead technical delivery of new site deployments
17. Oversee network design, hardware setup, and system configuration
18. Support remote commissioning and technical validation before go-live
What We're Looking For
Experience
19. 6+ years in IT support, infrastructure, or technical operations
20. Proven experience managing or leading a technical team
21. Experience working with distributed systems or multi-site environments
22. Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
Technical Skills
23. Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
24. Experience with routers, switches, and firewall
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