Job Description – Apprentice First Line IT and Telecommunications Engineer The Opportunity Our client is recruiting for an Apprentice First Line IT and Telecommunications Engineer to join their team in Kent. The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice First Line IT and Telecommunications Engineer Apprenticeship Course: Level 3 Information Communications Technician Apprenticeship Duration: 13 months EPA Location: Kent TN11 Working Hours: Monday to Friday 8:30-17:00 Salary: £16,500 - £18,000 Position Overview: As an IT and Telecommunications Engineer, you will play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, project management, site surveying, and installations, ensuring the highest level of service delivery to our clients. This will be an office based and on-site role requiring you to visit our customers at their locations for diagnostics and remediation. We are looking for candidates of varied experience and training will be provided in areas where expertise may not be present. Role and Responsibilities: Working knowledge of Microsoft 365 product suite. Excellent independent diagnostic abilities. Ability to self-learn Experience in a customer facing role Must have a clean Full UK Driving Licence. Desirable Skills: Previous experience in IT support or related industry Cabling and structured network experience Key Responsibilities: 1st Line Support: Respond to and resolve technical issues reported by customers, both remotely and on-site. Provide effective troubleshooting and technical assistance to end-users. Collaborate with internal teams to escalate complex issues and ensure timely resolution. Technical Investigation: Conduct in-depth technical investigations to identify and diagnose telecom and IT-related problems. Analyse system logs, error messages, and performance data to troubleshoot issues effectively. Implement corrective actions and preventive measures to enhance system reliability. Project Management: Collaborate with project teams to deliver telecom and IT projects within scope, schedule, and budget. Assist in the planning, coordination, and execution of project tasks. Provide regular project status updates to stakeholders. Site Surveying: Conduct thorough site surveys to assess the technical requirements for telecom and IT installations. Document site conditions, constraints, and potential challenges. Collaborate with the sales and engineering teams to develop accurate project proposals. Installations: Perform installations and configurations of telecom and IT systems at client sites. Ensure compliance with industry standards and best practices during installations. Conduct comprehensive testing to validate system functionality post-installation. Investigate and resolve hardware and cabling related issues on site. Desired Qualities, Skills and Knowledge: Benefits Company events On-site parking Work from home once training is completed Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to: Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive “do no harm” approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions. At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values: · We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important. · We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency. · We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here. · We are Personable - We remind ourselves what it’s like to be in other shoes. We have authentic conversations; we are real and so are our relationships. We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.