Job description About Abstract Recruitment Abstract Recruitment is a trusted provider of flexible workforce solutions across the logistics, warehousing, and industrial sectors. With a strong focus on service, compliance, and performance, we partner with leading UK businesses to deliver high-volume staffing strategies that meet ever-changing operational demands. Our people-first approach and onsite support model ensure consistent results and lasting client relationships. About the Role We are seeking an experienced Onsite Account Manager to lead our operation at a key clients site, managing a workforce of approximately 100 agency colleagues. This is a high-impact, client-facing role requiring excellent organisational, people-management, and communication skills. You will ensure operational efficiency, workforce compliance, and high levels of service delivery in line with agreed KPIs. Key Responsibilities Team & Workforce Management -Directly manage two Onsite Coordinators and support them in their day-to-day tasks. - Oversee the scheduling, allocation, and productivity of approximately 100 agency colleagues. - Monitor daily attendance, address issues promptly, and ensure fulfilment targets are met. - Take ownership of shift planning and deployment based on operational needs Client Relationship & Service Delivery - Act as the main point of contact for the client, ensuring clear and regular communication. Attend client meetings, provide operational updates, and support strategic planning. - Develop a strong, collaborative partnership with client stakeholders to drive performance improvements. Recruitment, Induction & Onboarding - Liaise with Abstracts recruitment team to manage workforce pipeline and forecast future demand. - Oversee the full induction process for new starters, ensuring all colleagues are trained, onboarded, and compliant before entering the operation. - Maintain accurate records and ensure all documentation is completed to standard. Performance Management & Reporting - Monitor and report on daily, weekly, and monthly KPIs (attendance, productivity, fulfilment rates, etc.). - Identify trends or issues and implement continuous improvement initiatives. - Conduct regular performance reviews with team members and develop action plans as needed. Compliance & HR Support - Ensure all agency colleagues are compliant with client and legal standards (right to work, H&S, policies). - Manage colleague grievances, disciplinary actions, and welfare matters in conjunction with HR. - Maintain accurate records of absences, holidays, and sickness and ensure proper reporting protocols. - Engagement & CSR (Corporate Social Responsibility) - Lead onsite engagement activities and communication initiatives to promote a positive work culture. - Support the clients CSR goals through active collaboration on local or company-wide projects. - Organise recognition programs, engagement surveys, and feedback forums. Skills & Experience Required Proven experience in account management, workforce management, or recruitment operations, preferably in a logistics or warehousing environment. Strong leadership and people management skills. Excellent client-facing and stakeholder management abilities. Ability to analyse and act on data to drive operational improvements. Knowledge of employment legislation and compliance requirements (e.g. right to work checks). Proficient in Microsoft Office and workforce management systems. Flexibility to work outside normal business hours, including weekends or night shifts, as needed. What We Offer Competitive salary package Career development opportunities within a growing organisation Supportive team culture and autonomy to make an impact Access to company benefits, rewards, and employee engagement programs ADZN1_UKTJ