The Duty Manager is responsible for the smooth day‑to‑day operation of The Hope & Anchor. The role involves leading the team on shift, working full time, delivering excellent customer service, and ensuring high standards of service, cleanliness, and compliance across the business.
This is a hands‑on role suited to someone confident managing busy services and acting as the senior point of contact on duty.
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Key Responsibilities
Operations & Service
* Take responsibility for the operation of The Hope & Anchor during allocated shifts
* Deliver consistently high standards of customer service
* Oversee food and drink service to ensure quality, speed, and consistency
* Handle customer feedback and complaints professionally and efficiently
* Open and close the premises in line with company procedures
Team Leadership
* Lead, motivate, and supervise team members on shift
* Allocate duties, manage breaks, and ensure effective shift coverage
* Support training, onboarding, and development of staff
* Ensure adherence to company policies and service standards
Health, Safety & Compliance
* Ensure compliance with health & safety, food hygiene, and licensing regulations
* Enforce Challenge 25 and responsible alcohol service
* Complete required checks, logs, and incident reports
* Act as the responsible manager on duty during incidents or emergencies
Stock & Cash Control
* Oversee cash handling, tills, and end‑of‑shift procedures
* Monitor stock levels and report shortages or issues
* Support stock deliveries and stock rotation where required
Standards & Presentation
* Maintain high standards of cleanliness and presentation throughout the venue
* Ensure The Hope & Anchor presents a welcoming, professional environment at all times
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Skills & Experience
Essential
* Previous supervisory or management experience in hospitality
* Strong leadership and communication skills
* Excellent customer service focus
* Ability to work in a fast‑paced environment
* Flexibility to work evenings, weekends, and bank holidays
Desirable
* Personal Licence holder (or willingness to obtain)
* Knowledge of food safety and health & safety standards