Join a well-established Housing Association as an experienced Property Services Manager in Ilford, leading a team delivering excellent service to tenants and landlords. This is a permanent Property Services Manager role, perfect for someone with strong property management and social housing experience, particularly managing large portfolios properties.
Were looking for a Property Services Manager who can confidently lead a customer service and property team, ensuring high standards across a high-volume residential portfolio. The role is ideal for a professional experienced in social housing, property management, and tenancy services, and confident handling maintenance, repairs, and tenant-landlord disputes at scale.
As a Property Services Manager, you will:
1. Lead, mentor, and develop a team of property and resident services staff
2. Oversee maintenance operations across a large portfolio (300400+ properties), allocate jobs to contractors, and ensure timely completion of works
3. Act as primary escalation point for tenant-landlord disputes, mediating fair and professional resolutions
4. Conduct or oversee property inspections, damage assessments, and ensure compliance with social housing regulations
5. Maintain strong relationships with tenants, landlords, local authorities, and contractors
6. Monitor team performance and service quality, identifying areas for improvement across ...