We are actively recruiting for future posts in 2025/2026.
Please note, if you are successful through the process, your start date will be September 2025 or one of our 2026 intakes.
Serving an estimated population of nearly 600,000 people, Warwickshire Police receives over 90,000 emergency calls per year, in addition to many more non-emergency calls for service.
Working as part of our OCC Control Room as a Communications Officer is a varied and diverse role, with no two calls received being the same. One minute you could be taking the details of a stolen vehicle, the next you may be sending officers to a report of an armed robbery.
Not all calls require an officer. Many times, you are the one to help resolve the call by providing appropriate advice without dispatching an officer. If you are calm under pressure, able to gather information quickly, and offer a voice of comfort during difficult moments, then Warwickshire Needs You.
The control room operates 365 days a year, 24 hours a day. It’s a pressured environment but also a hugely rewarding place to work. Knowing you have helped someone at one of the worst times in their life is incredibly satisfying.
We seek people who are calm under pressure, attentive to detail, capable of multitasking, and committed to dealing with those in need with empathy and professionalism. We also encourage progression, with opportunities to reach a controller position involving direct communication with officers.
Join us in helping protect our communities from harm. We are recruiting a pool of candidates for intakes over the next six to twelve months. The department operates full-time and flexible part-time patterns, with the ability to work the core shift pattern.
Applications will be shortlisted weekly. Please note, this advert is for roles starting in September 2025 or 2026. There is no fixed closing date; applications are reviewed regularly, and candidates are updated accordingly.
Planned Assessment Centre Dates:
* 30th July
* 20th August
* 25th September
Please ensure you are available for the earliest date if shortlisted.
Salary and Working Hours:
Full-time starting salary: £34,982 (£26,106 basic + £8,876 allowances), grade C progressing to grade D.
37 hours per week, over 8 weeks, with 12-hour rotating shifts (days and nights): 4 shifts on, 2 days, 2 nights, 4 off.
Application Process:
* Initial Application: Complete an application form and answer questions demonstrating your experience and suitability. Responses are scored based on relevance.
* Paper Sift: Applications are evaluated against recruitment criteria by independent reviewers, scoring questions from 1-4.
* Assessment Centre: Held at Warwickshire Police OCC, Warwick Technology Park, about 2 hours, including spelling, statement, mapping, typing, problem-solving, and call exercises.
* Interview: Conducted via Microsoft Teams, lasting about an hour, with questions related to essential criteria, including scenario-based questions.
* Vetting: Background checks including family and criminal associations.
* Final Offer: Made after successful completion of previous stages.
* Training: 6 weeks of classroom training (Mon-Fri), with no annual leave during this period. Followed by tutoring as you transition to live calls.
What We Offer:
o Local Government Pension Scheme
o Unison Membership
o Employee Assistance Program (EAP)
o Occupational Health Services
o Free Parking
o On-site Gym
o Kitchen and rest areas
o Starting annual leave of 24 days, rising to 29 after 5 years
o Support networks, coaching, mentoring, health & wellbeing support
o Career progression pathways
o Blue Light discounts
o Participation in Warwickshire Police Sports and Social Club and Police Perkz discount platform
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