The sales recruitment network is recruiting for a product specialist. This role does require travel. Product specialist experience is required.
Product Expertise
* Develop an in-depth understanding of the C2 and C5 product range, including the banding module, and serve as the go-to expert for technical queries.
Training & Development
* Design and deliver structured training sessions to engineers, ensuring they have the necessary knowledge and skills to work effectively with their products.
* Provide a fully documented training programme, incorporating video footage as a key support asset.
Technical Support (Internal)
Provide hands-on assistance and troubleshooting to engineers, fostering a collaborative and solutions-oriented environment.
Technical Support (Customer-Facing)
* Offer on-site hands-on assistance and troubleshooting to customers, ensuring exceptional service and expertise.
Building a Self-Sufficient Engineering Team
* Ensure all field-based engineers develop a high level of product knowledge and can take the lead in your absence, operating under a Make Yourself Redundant policy.
* Key principles:
o Knowledge Sharing & Documentation
o Delegation & Empowerment
o Training & Development
o Process Optimisation
o Technology & Automation
o Succession Planning
Cultural Shift towards a self-sustaining team.
Communication & Engagement
* Build strong relationships with the engineering team, sales team, and other departments, ensuring open communication and collaboration.
* Work under the philosophy of an internal customer approach, ensuring seamless cooperation across teams.
Continuous Improvement
* Gather feedback from engineers, sales, and other departments to refine training and support materials, enhance product support, and contribute to product development discussions.
Documentation
* Create and maintain user guides, technical documentation, and training materials to support ongoing learning and development.
Bank of England Compliance
* Ensure that all Bank of England Framework testing is planned and completed on time so that all customers' adaptations remain compliant.
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