Join to apply for the Operations Supervisor role at Arriva Group
Overview
Role: Operations Supervisor
Location: Telford
Shifts: Rotating; 5 days out of 7
Hours: 37.5
Role purpose
Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on improving the experience of colleagues and customers.
Main Responsibilities
* Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
* Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
* People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
* Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
* Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
* Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
* Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.
Arriva values diversity and inclusion as part of the talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance success.
Essential Requirements
* Supervisory experience in a role with high staff or resource management requirements
* Demonstrate the Arriva Values
* Good understanding of Health and Safety
* Valid First Aid certificate (or willing to obtain)
* Effective coaching, listening, direction setting and feedback skills
* Customer awareness
* Effective written and verbal communications, and proficient IT skills
* Influencing skills
* Well-developed organisational and decision-making skills
* Knowledge of PCV/HGV industry
* Works well as part of a team
* Strong self-motivation and resilience
* Flexibility
* Capability to work under pressure and prioritise workload
* Experience of working in partnership with Trade Unions
APPLY NOW to join the Arriva team to help deliver our vision of providing clean, sustainable, and reliable transport services to our customers for a greener future.
Additional information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Truck Transportation
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