Junior Trade Counter Assistant (Roofing/ Construction) Cardiff Docks £25,000 - £28,000 Training Progression 25 Days Holiday Bank Holidays 7.5% Pension Contribution Life Insurance Retail Discounts More Are you an individual with a strong customer service background or experience in construction or building looking to step into a customer-facing role within a supportive, close-knit team, with full training, clear progression, and the opportunity to grow within a leading business? Do you want the opportunity to join the UK's largest merchant of roofing-related products and services, a well-established and respected name in the industry offering a supportive working environment and clear career development? On offer is a fantastic opening to become part of a growing, family-style company that prides itself on service, product knowledge, and strong team culture. With over 40 years of success and branches nationwide, the business is committed to investing in people. In the role, you will be based fully on-site from Monday to Friday, providing excellent customer service from the trade counter and over the phone. You'll take and process orders, answer enquiries, and assist customers in finding the right products. You will also support warehousing tasks as needed, helping with picking and packing orders. This is a hands-on role ideal for someone confident, proactive, and keen to learn. This role would suit an individual with a strong customer service background or experience in construction or building looking to step into a customer-facing role within a supportive, close-knit team, with full training, clear progression, and the opportunity to grow within a leading business. The Role: Deliver excellent customer service both face-to-face and over the phone Support sales and order processing at the trade counter Assist with basic warehousing tasks including picking and packing orders The Person: Customer service background experience Preferably from a construction, building supplies or trade background Based in Cardiff or easily commutable to Keywords: Trade Counter, Roofing, Construction, Customer Service, Builders Merchant, Building Supplies, Progression, Training, Local, Cardiff, Cardiff Docks, Cardiff Bay, Wales Reference Number: BBBH20384 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.