About the role
We are seeking a skilled Salesforce Business Analyst to join our global Salesforce practice. The successful candidate will play a key role in bridging business needs and technical solutions within a complex, customized Salesforce ecosystem that spans multiple Salesforce clouds—including Sales Cloud, Service Cloud, Experience Cloud, and CPQ.
You will work closely with business stakeholders, Salesforce administrators, solution architects, and developers across regions to gather requirements, design scalable solutions, and optimise business processes. This role requires a mix of strategic thinking, analytical capability, and hands-on Salesforce experience to deliver value in a dynamic and international environment.
Key responsibilities:
1. Business Analysis & Requirements Gathering
2. Partner with stakeholders across functions and geographies to capture, analyse, and prioritise business requirements.
3. Translate business processes into user stories, acceptance criteria, and functional specifications.
4. Conduct workshops, interviews, and process mapping sessions to understand business challenges and opportunities.
5. Solution Design & Delivery
6. Work with Salesforce architects and developers to design solutions aligned with best practices and business goals.
7. Support configuration and validation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ.
8. Facilitate user acceptance testing (UAT) and support change management activities.
9. Stakeholder Management
10. Act as a trusted advisor to business leaders, ensuring alignment of Salesforce capabilities with strategic objectives.
11. Bridge communication between technical teams and non-technical stakeholders.
12. Manage competing priorities in a fast-paced, matrixed environment.
13. Governance & Continuous Improvement
14. Support data governance, quality assurance, and compliance with internal policies and industry regulations.
15. Proactively identify opportunities for processing automation, efficiency gains, and Salesforce platform optimisation.
16. Stay updated on Salesforce releases, new features, and industry best practices.
Skills & experience:
17. Bachelor’s degree in business, Information Systems, or related field (or equivalent experience).
18. Good experience as a Salesforce Business Analyst or similar role
19. Strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ; hands-on configuration experience is a plus.
20. Proven experience with end-to-end requirement gathering, process mapping (BPMN), and translating business needs into technical requirements.
21. Experience working with Agile/Scrum methodologies in Salesforce project delivery.
22. Experience working on large-scale transformational projects.
23. Excellent communication, facilitation, and stakeholder management skills.
24. Ability to manage multiple priorities and work effectively across time zones and cultures.
25. Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Sales/Service Cloud Consultant, CPQ Specialist) are highly desirable.
Why join us?
At Elsevier, you will be part of a diverse global product team that sits at the frontline of delivering value to customers. You will play a key role in enabling secure access to our products, shaping how customers experience and adopt our identity platform. We are committed to your success and wellbeing, offering flexible working, family leave, long-service recognition, and a supportive, collaborative environment where everyone has a part to play.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
26. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
27. Generous holiday allowance with the option to buy additional days.
28. Health screening, eye care vouchers and private medical benefits
29. Wellbeing programs
30. Life assurance
31. Access to a competitive contributory pension scheme
32. Save As You Earn share option scheme.
33. Travel Season ticket loan.
34. Electric Vehicle Scheme
35. Optional Dental Insurance
36. Maternity, paternity, and shared parental leave
37. Employee Assistance Programme
38. Access to emergency care for both the elderly and children
39. RECARES days, giving you time to support the charities and causes that matter to you.
40. Access to employee resource groups with dedicated time to volunteer.
41. Access to extensive learning and development resources
42. Access to the employee discounts scheme via Perks at Work
About the business -
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.
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