Job Introduction
Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors. Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you! We offer a location where the magic is made in the little details, creating a lasting, significant impact for clients and colleagues alike. We are looking for a creative and engaging colleague to join our award-winning, innovative Front of House team at one of our most prestigious client sites in Leeds.
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou
The role is a 12-month fixed-term contract, 40 hours per week, working Monday to Friday, with shifts between 7am to 7pm, with flexibility to cover evening functions.
Main Responsibilities
The role involves but is not limited to the following responsibilities:
1. To provide a warm, courteous, and prompt response to telephone enquiries.
2. To respond in a timely and professional manner to all email correspondence.
3. To ensure correct booking details are taken from bookers and recorded accurately in the room booking system.
4. To have a full understanding of the room capacities, facilities, and set-up options to maximize the space available on the meeting room floors.
5. To have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.
6. To liaise and communicate with other team members and service departments to ensure service delivery and teamwork.
The Ideal Candidate
Personal profile: I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team.
* Customer Service focused
* Excellent communicator and able to connect with all levels in the business, flexing style as appropriate
* Effective organizational skills; able to prioritize tasks and self-manage a demanding workload
* Strong eye for detail
About the Company
Why Rapport?
Our people come first, and we are committed to developing you with professional and personal development opportunities. We offer over 50 training workshops and leadership programs. We celebrate diversity and inclusion through our 'Be Yourself at Rapport' initiative, and support employee wellbeing with various initiatives. Rapport is a Disability Confident Employer, partnering with external organizations to provide opportunities for people with educational needs and disabilities.
Some benefits include:
* Refer a friend Scheme
* Pension
* Life Assurance
* Perks at Work Benefits Portal
* WOW Awards
* One Paid Day for Charity Work
Rapport is an award-winning provider of corporate guest services across major UK and international locations, serving clients from small firms to multinational corporations.
Our awards include:
* Best Companies to Work For in the UK (2021)
* Three-star 'World Class' rating from 'Best Companies'
* Top 30 Best Places to Work in Hospitality (2021)
* Excellence in Diversity & Inclusion (2019)
Rapport is part of the FTSE 100 company, Compass Group UK & Ireland. Please visit our website for more information and to learn about our clients. We will contact applicants within 5-7 working days. Due to high volume, apply only for roles that match your experience.
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