You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It's about connecting people with what matters most. You'll travel to different locations and meet new people every day. If you want to make a real difference, this is it. No two days are the same. One day you might install cutting‑edge broadband in a customer's home; the next you troubleshoot an issue and help someone get back online. You'll enjoy the freedom of working outside and experience real job progression. You'll only work four days a week. No experience? No problem – we fully train and support you every step of the way, including a detailed onboarding stage and a dedicated mentor.
Responsibilities
* Install and maintain broadband, TV, and phone services at customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
* Problem‑solving mindset and a passion for helping customers.
* Methodical, organised approach to work.
* Remain composed and adapt to any situation.
Qualifications
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Benefits
* A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off. Plus the option to buy and sell up to 5 extra days.
* A 4‑day working week – after training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
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