Role: -Scientific Customer Service & Sales Advisor
Type: -Temporary (potential to go temp to perm)
Location: -Flintshire- full time onsite
Hourly Rate: -£13.45 per hour
Hours: -Monday- Friday (days)- 37 hours a week
Russell Taylor Group are looking for an enthusiastic and motivated individual to join our client's team in a customer-facing support role within a technical services environment. This is an excellent opportunity for someone early in their career who is keen to learn, develop new skills, and grow within a supportive and established team. An interest/experience in science would be advantageous, but not essential- however previous experience in a sales role is required.
This role offers structured training, ongoing support, and clear opportunities for career development and progression within the wider organisation
Key Responsibilities
Respond to customer enquiries via phone, email, and online meeting platforms, providing helpful and professional support
Assist with preparing and following up on quotations, ensuring customers receive clear and timely information
Support customers by explaining available options, with guidance and input from internal technical specialists when needed
Accurately log customer enquiries, activities, and opportunities in the CRM system (Dynamics 365), with full training provided
Review and assist with processing proforma invoices prior to issue
Work collaboratively with colleagues, following established processes while adapting to a busy working environment
Provide general administrative and ad hoc support to the team as required
The Person
Experience in sales/quotations- essential
An interest in science, laboratory services, or technical environments is highly desirable
A science degree, relevant studies, or experience in a technical or customer service setting would be an advantage, but not essential
Comfortable using Microsoft 365 or similar software, or willing to learn
A positive, reliable team player with good communication skills
Strong attention to detail and an eagerness to learn and develop professionally
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
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