Scope and Location
Head of Department – building Fabric – £75k – Essex based.
Office: Essex with occasional travelling to client sites.
About the Company
My client is a leading engineering company that has been trading for over 50 years, providing first‑class building services solutions to some of the largest names in retail, education, and catering.
Role Purpose
The Head of Department – Building Reactive Operations is responsible for the overall strategic, operational, and commercial performance of the Building fabric Reactive function across contracts.
This role provides leadership to Contracts Managers and operational teams, with full accountability for service delivery, financial performance (P&L), health & safety compliance, contract mobilisation, and client satisfaction.
The objective is to ensure all contracts are delivered safely, efficiently, profitably, and in line with client expectations, company standards, and legislative requirements.
You will oversee a building fabric department that consists of 35 engineers, 3 contract managers and a team of administrators across blue‑chip clients such as universities, retail, and catering contracts across London and the South East.
This busy department carries out all building fabric repairs and maintenance to large fabric projects.
Key Responsibilities
* Leadership, Management & Accountability (LMA)
o Lead, manage, and develop Contracts Managers and operational teams
o Drive a culture of accountability, ownership, and continuous improvement
o Conduct performance reviews, coaching, and succession planning
o Set and maintain operational standards aligned with company policies
* Operational Delivery
o Oversee delivery of all reactive maintenance and contract services
o Ensure works are completed safely, on time, within budget, and to quality standards
o Manage mobilisation of new contracts and service expansions
o Monitor KPIs and resolve escalated operational issues
* Commercial & Contract Management
o Maintain full accountability for contract performance and compliance
o Manage commercial risk, variations, and service delivery standards
o Support contract renewals and identify opportunities for commercial growth
* Estimating & Pricing
o Oversee estimating, pricing, and tender submissions
o Ensure competitive pricing while protecting margins
* Health & Safety
o Lead and promote a strong health & safety culture
o Ensure RAMS are reviewed, approved, and implemented
o Oversee audits, inspections, and incident investigations
* Financial Management
o Full ownership of departmental P&L
o Monitor revenue, costs, margins, and forecasts
o Identify cost efficiencies and growth opportunities
* Client & Stakeholder Management
o Build and maintain strong client and stakeholder relationships
o Attend client meetings, reviews, and manage escalations
o Ensure high levels of customer satisfaction and service performance
Department Accountability
* Operational delivery across all regions
* Mobilisation of new contracts and service expansions
* Health & Safety performance and compliance
* Revenue delivery and financial performance
* Full P&L ownership
* Account management across key contracts
Remuneration (Proposed)
* Salary: £70,000 per annum
* Car Allowance: £5,000 per annum
* Week: Monday to Friday, 8:00 – 17:30
* Total Package: £75,000 per annum
* Holiday: 25 days
* Equipment: Laptop/Phone
* Bonus structure to be agreed separately
Applicants are required to meet all stated responsibilities and qualifications and to comply with statutory regulations.
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