Software Implementation Consultant
Salary to £50k per annum and fully remote working in the UK
My client are a fast growing, innovative software business with a unique set of tools for the online retail market are looking to recruit a Software Implementation Consultant to help their clients adopt and implement their software. This job opportunity will suit a candidate who enjoys working with clients and interfacing with customers.
This role is fully remote working, and will be paying up to £50k with additional benefits and bonuses.
As a Software Implementation Consultant, you will be responsible for leading functional implementations of their software platform and tools and systems for their customers. This includes activities such as: running workshops, capturing requirements, configuring the software based on gathered requirements, testing support, training customers, software activation, and post go-live stabilisation.
Your objective is to provide quality deliverables, to budget, while working with Technical Services, Product team, Customer Success, and implementation partners. You will play a crucial role in interacting with their internal departments to have them understand their customer needs and assist in improving their internal processes and products.
Role Responsibilities
* Drive the successful adoption and exploitation of the Software platform
* Provide domain knowledge and expertise to support the sales team
* Gather and document functional requirements
* Provide functional consultancy on platform features aligned to customer’s business needs
* Carry out software configuration in line with requirements
* Perform Quality Assurance checks for Software Implementations
* Carry out Services work for customers or support our partners in providing Services work for customers
* Improve, develop and share best practices with team members
* Work closely with Support, Technical Services, Development and Products teams
* Think strategically about the long-term impact of solutions on the customer environment, resources and ability to be successful
* Lead and mentor junior members of the team
Role Requirements
* Knowledge of SaaS software or Enterprise business applications with experience of implementation phases of delivery
* Client workshop and training facilitation experience
* Technical ability to manage the configuration of complex business processes
* Ability to embrace change, new challenges and learning
* Knowledge of e-commerce platforms such as Shopify and WooCommerce is desirable
* Knowledge of Xero or other cloud accounting applications is desirable
* Knowledge and appreciation of cloud-based technologies
* Strong written and verbal communication skills
* Ability to lead and manage effectively
* Self-starter, highly motivated and a good team player
* Passion for consultancy and customer service
* High sense of operational excellence, disciplined working and effective time management
* Ability to accept and deliver feedback
This is a chance to join a fast growing, highly successful company where you will be instrumental in working with their clients to implement their software to their clients across the UK and Europe.
This will be a fun, interesting role, where you can join a growing company and partake in their success.
Please send your CV to find out more.