Aftersales Advisor – Canterbury – Competitive Salary DOE
As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly.
Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence and a keen eye for accuracy and detail. From checking customers in, to arranging appointments, advising customers of additional repairs and invoicing, you will be organised in your approach to the working day to ensure each task is completed in full and to a high standard.
Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional experience for customers who are new to our business, ensuring excellence in customer care is the priority of your day.
Essential Skills Required:
* Excellent standards of customer service in person, on the phone and through digital communications
* A full, clean driver’s licence
* Ability to listen carefully and follow instructions / processes
* Strong work ethic
* Strong focus on the tasks at hand to ensure a calm and controlled flow to the day
* Computer literacy and ability to learn new software and systems
* Good level of numeracy and literacy
* Ability to work independently and self-sufficiently (once fully trained)
* Ability to work collaboratively and effectively in a team
* Effective time management and ability to prioritise tasks
* Self-motivation to exceed departmental targets in sales and customer care
Preferred Skills Required:
* Experience in the Aftersales Automotive industry (full training will be provided)
As a small but hardworking team, we emphasise the need for the right attitude when applying for this role. If you are keen to learn, utilise your time at work productively and enjoy working collaboratively with others, we look forward to receiving your application.
Company Benefits
* 32 days annual holiday (includes 8 bank holiday days) – pro-rata for part time staff.
* Good rates of pay, with a supplement for night shifts
* Bonus scheme
* Welcome pack & company induction
* Uniform provided
* Discounted servicing & parts across the Group
* Company Pension
* Cycle to work scheme
* Annual staff social events
* Barretts Summer Ball (held every 2 years)
About The Company:
In 2022, They celebrated its 120th anniversary, as a family-owned & operated business. They are one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal and first-class customer service across Kent.
They have evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas.
They pride ourselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly.
The Company combines traditional values of the past, with the cars of today.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need