Job Description Interv_l are supporting an innovative scaling business who are looking for a Customer Success Manager.
At the heart of this role is transformation. You’ll be the go-to champion for their customers driving excellence, leading change, and managing projects that make a real difference to the way they work. As part of their Customer Success team, you'll be hands-on as they roll out their software, offer strategic consultancy, and build partnerships that last.
What you'll be doing:
Be a trusted advisor, offering consultancy and strategic insights that deliver measurable value.
Forge genuine relationships with key customers that go beyond the basics.
Take ownership of client expectations and make sure we’re always one step ahead.
Collaborate with the Business Development team to wow prospects and support pre-sales conversations.
Roll up your sleeves to work with customer data and prep it for seamless onboarding into our software.
Guide each project from kickoff to handover, ensuring everything flows smoothly.
Create clear and helpful documentation for both clients and internal teams.
Keep projects moving at pace, no delays, just solutions.
Be the friendly, knowledgeable point of contact customers rely on throughout their journey.
Spot opportunities for growth and help customers ge...