Vehicle Diagnostics & Repair Specialist - Volkswagen Group
Join to apply for the Vehicle Diagnostics & Repair Specialist - Volkswagen Group role at Machnet B.V.
Vehicle Diagnostics & Repair Specialist - Volkswagen Group
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Join to apply for the Vehicle Diagnostics & Repair Specialist - Volkswagen Group role at Machnet B.V.
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Location: Volkswagen Group's National Learning Centre, Wymbush
Salary: Up to £37,000 per annum, DOE
Contract: Permanent, Full time
Benefits: 25 days annual leave + bank holidays, Holiday buy/sell scheme, Private health insurance, Pension contributions, Eye test vouchers, EV salary sacrifice scheme, Employee Assistance Programme
About the Role
We are recruiting a Repair Quality Specialist to provide high-level technical support for Volkswagen Group's Authorised Repairer Workshops. You'll work as part of their Technical Support Team, helping to triage and resolve complex repair cases, especially in high-volume areas.
What You'll Be Doing
* Providing expert remote guidance to the Retailer network to help identify and resolve technical product issues.
* Supporting technicians and existing technical support teams using VW Group's communication platforms.
* Using your workshop experience to identify patterns, reduce inbound contact volume, and improve case resolution quality.
* Championing process-driven solutions and quality standards across all contact points.
* Promoting DEKRA Automotive's values in quality and environmental management.
About You
This role is ideal for an experienced technician or master technician looking for a new challenge in a high-impact support role.
You Will Have
* Strong diagnostic skills, especially with electrical/electronic vehicle systems.
* Broad repair experience and the ability to communicate complex technical issues clearly.
* Volkswagen Group Accredited Qualification (or higher) - highly desirable.
* Experience using Volkswagen Group Aftersales systems (ELSA & ODIS) - an advantage.
* Confidence in resolving technical concerns and warranty-related queries.
* Excellent written/verbal communication and MS Office skills.
* A detail-oriented, process-driven mindset.
* The ability to work independently and manage time effectively.
Why Join Us
* Work at Volkswagen Group's National Learning Centre - a cutting-edge environment.
* Step into a non-workshop, knowledge-based role where you still use your practical expertise every day.
* Become a key player in the future of repair quality and technical support.
If you're ready to take your career in a new direction, click APPLY now!
No agencies please.
LNKD1_UKTJ
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Vehicle Repair and Maintenance
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