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Hmcts - psr2 ao roles - east london

Ilford
Brook Street
Posted: 31 March
Offer description

Admin Officer -

Contract: September 2026

Salary: £15.59 per hour

Location: East London Family Court

5 days' work setting

This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a five-month duration with a possible extension offering 5 days in office work setting and a London location. (Canary Wharf)

Job Description:

This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. East London Family Court as an Administrative Office to support the admin team by processing family work and data input, case creation, orders, court clerking, correspondence and any other family work task including general admin duties.

Key Responsibilities:

Administration

Preparing papers and files for court, tribunals, hearings and meetings

Producing court/tribunal documents

General photocopying and filing

Creating and updating records on in-house computer system and data input

Post opening and dispatch

Booking, preparing and organising meeting rooms, supporting training courses and other group

activities

Preparing meeting agenda, joining instructions, handouts etc

Drafting

Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and

instructions

Operations

Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to

date

Assisting court users, supporting listing and rota management, checking files

Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting

fines and fees etc, including the use of chip and pin

Handling counter (face to face), written and telephone enquiries

To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive

To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects

To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles

Processing Casework

Including standard documentation and information, court orders, claims, fines and fees, legal aid

Resulting courts accurately, interpreting accurately the information required on a court file

To work to workload targets in terms of throughput and accuracy

Checking and Verifying

Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria,

regulations or procedures

Ensuring compliance and administration documentation meet quality standards

Role holders may be required to cross check and validate work completed by colleagues

Collecting and Assembling Information

For returns, results, accounts, statements, warrants, statistical analysis, reports etc

Work may require interpretation of source materials, preparation of bundles, chasing

Role holders will need to modify and adjust information and make decisions to allow work to be completed

Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as

required

Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal

and external stakeholders, suppliers and customers to collect information, check facts, communicate or

enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide

excellent customer service

To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

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