IT Client Support Manager Salary £52,413 - £56,730 - Grade 8 Contract type – Full Time, permanent Work Style : Flexible (Majority of work will be onsite) The City of Wolverhampton Council are seeking to recruit a technical manager to lead a team of Client Support Engineers and the Digital & IT Service Desk. As the IT Client Support Manager, you will play a pivotal role in leading and shaping the delivery of services. This position is responsible for managing both the Service Support and Service Desk teams to ensure a customer-centric, high-performing, and innovative IT environment. Your primary focus will be to drive continuous improvement in service delivery, ensuring that all digital and IT services meet Service Level Agreements (SLAs). You will champion the adoption of new technologies, modern working practices and process enhancements. You will be responsible for managing day-to-day relationships with internal business customers, key stakeholders, and third-party suppliers, ensuring that IT services are aligned with the council’s strategic objectives. From a technical perspective, you will oversee the management of the client and user estate, leveraging Microsoft technologies such as Intune and Entra to drive efficiencies and enhance security. You will lead technical escalations, identify opportunities to automate and streamline services, ensuring the council remains at the forefront of digital innovation. You will require the ability to lead your teams from a technical perspective. This role requires a flexible and proactive approach, with the ability to work under pressure and adapt to changing priorities. For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification. Our working arrangements All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements. Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for. For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here. Diversity We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents. Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Gold Award, emphasising our dedication to the LGBT community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post. We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here Recruitment of Ex-Offenders We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here Employment Information & Support If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here Attached documents Job Description and Person Specification