Job Description
Job Title: Customer Success Manager- FinTech (Intermediated Lending)
Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester)
Industry: Financial Technology (FinTech)
Job Type: Full-Time
The Role:
We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.
What You’ll Do:
As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams.
1. Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
2. Project Management: Manage end-t...