Risk Management Coordinator, JP Books Operations BRM Operations
Amazon では、新しい価値を創り出す原動力をもとに、お客様に対し豊富な種類の商品をより便利に、より低価格で提供することを実現してきました。画期的なサービスである Amazon Kindle は、Amazon でのこうした革新的ビジネスの一翼を担っています。Kindle では、Amazon の強固なストアと、Kindle のいつでもどこでも楽しめるワイヤレス接続を最大限に活かし、従来の慣れ親しんだ紙の本のシンプルさと実用性を取り入れた電子書籍の読書体験の向上に努め、これまでに執筆された世界中のすべての本を、60 秒以内にお手元にお届けすることを目標に日々取り組んでいます。
このような Kindle チームでは今、Kindle 本のオペレーションで活躍してくださる Risk Management Coordinator (リスク マネージメント コーディネーター) を募集しています。この職種は、注目度の高いプロジェクトに貢献することができる絶好のポジションです。
Risk Management Coordinatorの業務内容:
- 根本原因解析 (RCA) の実践および問題解決。
- テクノロジーと革新性を活かした、オペレーション業務の継続的な改善。
- 法務、テクニカル、プロダクトマネージメントチームとの効果的な共同作業。
- プロバイダーからAmazonに申請されるコンテンツの著作権および適正評価。
- 作業時間および生産性の最適化と、安定したサービスレベルの維持。
- 宗教や民族、政治、その他不快な表現など、慎重な対応が求められるコンテンツの積極的な確認と評価。
Amazonは、マイノリティ/女性/障がい者の雇用機会均等における差別是正措置を積極的に推進しています
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary service and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but takes advantage of our store and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to have every book in every language available in 60 seconds or less.
The Amazon Kindle team is seeking a Risk Management Coordinator for our Kindle Operations team. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The Risk Management Coordinator will:
- Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
- Leverage technology and innovation to bring continuous improvement to the operational processes
- Work effectively in a cross-functional environment with legal, technical, and product management teams
- Evaluate copyright and appropriateness for content submitted to Amazon
- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
- Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically sensitive or otherwise offensive
BASIC QUALIFICATIONS
- 1+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently in English
- Bachelor's Degree is required
- 8 hour work day to be during a 9am to 6pm time period
- 4 years experience with MS Excel
- A minimum of 2 years of process experience in publishing, customer service or similar production environment
- Strong trend and data analysis skills (using excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making
- Experience in process improvement and troubleshooting
- Experience in creating and modifying operational metrics
- Strong project management skills
- Must be able to think creatively and possess strong analytical and problem solving skills
- Ability to drive and document new processes and simplify existing processes
- Ability to drive root cause analysis and identify corrective actions
PREFERRED QUALIFICATIONS
- Possess accountability for optimizing the self-publishing process to achieve operational goals
- Exceptional level of organization and attention to detail
- Experience using SQL
- Comfortable handling a high volume of work on a daily basis
- Strong personal integrity
- Strong technical and analytical aptitude, including some knowledge of statistics
- Proficiency with Lean and Six Sigma tools
- Strong oral and written communication skills
- Must be able to think creatively and possess strong analytical and problem solving skills
- Experience in digital media and knowledge of the publishing industry is a plus
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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