Overview
We are looking for a dedicated and enthusiastic person to join our team as a veterinary receptionist. The position will include all reception duties such as booking in clients and small animal consultations, taking payments, answering telephones and organising vets and nurses' diaries, handling medications and administrative tasks. The position is based at our Norwich branch. We work closely with our sister small animal branches and our reception team provide holiday/ sickness cover at our Wymondham, Costessey, Long Stratton and Brooke branches. The candidate should have excellent communication skills, initiative and be confident in time management, problem solving and organisation as well as having good computer skills. A geographical knowledge of Norfolk will be beneficial.
Responsibilities
* Booking in clients and arranging small animal consultations
* Answering telephones and handling payments
* Organising vets’ and nurses’ diaries
* Handling medications and general administrative tasks
* Provide holiday/sickness cover at sister branches including Wymondham, Costessey, Long Stratton and Brooke
Requirements
* Excellent communication skills, initiative, time management, problem solving and organisation
* Good computer skills
* A geographical knowledge of Norfolk will be beneficial
* Training courses will be provided online
* Full UK driving license
Company information and benefits
* Entails 28 hours comprising one full day (8:00 am - 6:30 pm) with 30 minutes unpaid lunch
* Three 6-hour shifts: 12:30 pm - 6:30 pm on Monday, Wednesday and Thursday
* 6.6 weeks annual leave
* Additional annual leave for your birthday added to holiday allowance
* Enhanced family-friendly policies including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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