Our candidate must be enthusiastic and computer literate, preferably with experience in using EMIS WEB although this is not essential as full training will be given on induction. The role is wide and varied and the successful candidate will provide a range of administration duties such as summarising, read‑coding and searches, managing electronic messages, using own initiative, providing a comprehensive administration/clerical service and attending meetings within the practice. You will be organised, quick‑thinking, a problem solver, and be empathetic and caring towards our patients, their families and your colleagues. You will be a person who likes working in a team but you should also be able to take responsibility for getting on with your work supporting the smooth running of the practice.
Main duties of the job
Receiving patients, consulting with members of practice team, processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. Taking messages and passing on information. Managing incoming electronic data including clinical documents, patient requests/emails, virtual data and medication request. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
GENERAL ADMINISTRATION: Processing and distributing incoming and outgoing mail. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Job responsibilities
You will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions. You will be working with our clinical and administration teams. Your regular duties will be dealing with telephone, face‑to‑face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.
Person Specification
* Commitment to learn and enhance your skills in providing quality care.
* Commitment to learn and enhance your interpersonal and communication skills
* Experience of working in a customer service role
* Experience of working in a care setting
Experience
* Experience of working in a customer service role
* Experience of working in primary care
Qualifications
* Applicant must be a resident in the UK and have the right to work.
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