Are you a passionate people leader with a drive for delivering exceptional customer care? Movianto Normanton is hiring! You will be working a swing shift of 8:00 - 16:00 /9:00 - 17:00 Monday to Friday, with two days on site in Normanton and three days homebased. Starting salary is £29,714.00 per annum, increasing upon successful completion of probation. Be nefits No weekend or bank holiday working Discounted gym memberships 33 days annual leave (including bank holidays) Holiday Purchase scheme Flexible pay through Wagestream Life Assurance Up to 4% Employer Pension Contribution Access to Simply Health 24/7 GP, physiotherapy and counselling through our EAP service Cycle to Work scheme Access to MyRewards, a benefits platform Who we are Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries. Purpose of the role As a Customer Service Manager, you'll lead a dedicated team supporting around 80-90 clients. You'll drive high service standards, resolve escalated issues, and ensure your team meets all service-level expectations, while fostering a culture of excellence, accountability and growth. How you'll make an impact as a Customer Service Manager at Movianto: Lead, coach and develop a high-performing team * Foster strong client relationships and manage escalations * Drive service improvement through insights and analysis * Ensure accurate CRM reporting and SLA compliance What it will take to thrive as a Customer Service Manager at Movianto : Leadership experience in customer service, ideally in logistics or healthcare Strong coaching, communication and stakeholder management skills Ability to work under pressure and manage performance Proficiency in Microsoft Office and CRM tools (Salesforce ideal)