Job Title: ServiceNow BA
Contract Type: 6-Month Contract (Inside IR35)
Location: Birmingham (Hybrid)
About the Role:
Our client are hiring for an experienced Business Analyst to support the implementation of a new enterprise ticketing and workflow solution using ServiceNow.
You will join a well-established project delivery team within a global professional services organization, helping drive transformational change and optimize internal processes.
Key Responsibilities:
* Lead business analysis activities for the rollout of ServiceNow, including scope definition, requirements gathering, process optimization, and change management.
* Collaborate closely with project managers, stakeholders, and technical teams to ensure alignment between business needs and technical solutions.
* Produce high-quality documentation, including business cases, process flows, and functional specifications.
* Support testing phases, including user acceptance testing (UAT), and ensure traceability from requirements to business benefits.
* Facilitate workshops, stakeholder interviews, and presentations to senior leadership.
Essential Skills & Experience:
* Minimum 5 years’ experience as a Business Analyst.
* Proven track record with ServiceNow implementations or similar enterprise service management platforms.
* Strong stakeholder management and communication skills across all levels of the business.
* Skilled in developing clear documentation and visual process maps.
Does this sound like you? Please apply now.