Reference:
0214-26
Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform. This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future-ready offering. The successful candidate will be able to shape and elevate the University’s entire CRM capability. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment.
Information System Services (ISS) is looking for a strategic, detail-oriented, confident, and driven Business Transformation Manager to take on a crucial role in this significant programme. This is a fixed-term role lasting until 31st July 2027.
This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.
Key objectives:
1. Implement CRM Platform – Implement ‘Salesforce’ to bring together student enquiries, applications, engagement and provide ongoing support.
2. Build a holistic view of every student – Provide students with personalised communication, support and drive their motivation to thrive at Lancaster University.
3. Modern recruitment capabilities – Create personalised messaging, automated journeys and multi‑channel engagement for a smooth student journey.
4. A competitive edge – Ensure we maximise our offering to students, competition for students is at an all-time high
This isn’t just a ‘tech upgrade’, this will improve student engagement, boost operational efficiency and enable data-driven decision-making! This programme will give the University and students clarity, efficiency and engagement power in an increasingly competitive sector.
If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role.
For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying.
Find out what it's like to, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Further Details:
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
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