We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
* Immaculate personal presentations and standards
* Attention to detail and the ability to forward think
* Strong Team Player
* Can remain calm under pressure and smile even in the
toughest situations
Role & Responsibilities:
* To ensure all of our guests receive a warm welcome and
are treated to the up most hospitality and care during their stay with us – we
aim to provide an unforgettable experience
* To ensure all complaints are minimised and handles
professionally as in accordance with our policies
* Assist in supervising the Restaurant team in line
with company policies and manuals
* Work with the Restaurant Manager and Operations Manager to maximise sales
performance and achieve sales in line with targets
* Ensure effective control of stock and staff costs.
* To follow all hotel policies as outlined in your training
manual:
* Ensure service of food and drinks is done quickly and
efficiently, meeting our standards
* Ensure your team are trained and effective in their roles
* Assist to ensure menu training is carried out as per release of new
menus
* Ensure that relevant admin is carried out within
department to meet business needs
* Ensure that you are employing relevant staff for the
department and following correct recruitment and induction procedures.
* Keep up to date with current promotions and new products
* Make guests aware of offers on our great food and
drink range
* To assist in any function or events set ups in accordance
with procedures
* To maintain exemplary billing systems and obtain all
payments from guests in accordance with company Policy, and the accurate
accounting and processing of all reception sales.
* To observe and comply with cleaning rotas, health and
safety, food and hygiene regulations
* To ensure service meets the standards to maintain and
achieve relevant awards
* Ensure high standards of financial and reporting
diligence in accordance with company policy
* To ensure
good working relationship with all other departments and communicate
information throughout the hotel.
* To understand responsibilities in relation to Fire
Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required