Job Description
Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth.
Key responsibilities:
User-centred design leadership and strategy
* Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts
* Recommend and execute appropriate UCD activities based on project needs
* Create and maintain phase-appropriate UCD deliverables
* Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
* Respond to challenges, guiding and supporting the team to resolution
* Support clients through all phases of the design process, from ideation to implementation
Stakeholder management
1. Effectively manage and communicate with stakeholders at all levels, ensuring alignment...