Overview
The Position: We’re looking for a Student Services Manager. We are seeking an experienced and motivated Student Services Manager to lead our Admissions, Customer Service and Student Financial Support services across all college campuses.
This is a key operational leadership role responsible for delivering a high-quality, responsive and student-focused service. You will manage the end-to-end admissions process from application through to enrolment, ensuring accuracy, efficiency and alignment with recruitment objectives. In addition, you will oversee the effective administration of student financial support, including bursaries and Adult Learning Support (ALS), ensuring compliance with funding regulations and audit requirements.
You will lead and develop a high-performing team, drive service improvements, and provide high-quality management information and reporting to support strategic decision-making.
Responsibilities
* Lead, manage and develop the Admissions, Customer Service and Financial Support teams to deliver high-quality student experience
* Oversee the timely and accurate processing of student applications and enrolment activities
* Manage bursary funds and student financial support, including budget monitoring and forecasting
* Ensure compliance with funding regulations, audit requirements and relevant legislation
* Monitor admissions data, application trends and conversion rates to support recruitment planning
* Oversee Adult Learning Support (ALS) claims and maximise funding opportunities
* Produce reports and management information for senior leadership on admissions, financial support and funding performance
* Build and maintain effective relationships with internal teams and external partners
* Identify and implement service improvements across student services functions
Qualifications and Skills
* Strong leadership and people management skills, with experience of managing and developing teams
* Excellent organisational skills with the ability to manage competing priorities and deadlines
* Effective communication skills, both written and verbal, including report writing and presenting information
* Experience of working collaboratively across departments and with external stakeholders
* Analytical skills with the ability to interpret data and produce meaningful management information
* A proactive approach to service improvement and problem solving
Location
The post is based at Nuneaton but will require the successful candidate to work across all campus locations.
Application and Contact
If you would like to have an informal chat about the role, please contact Andy Howarth to arrange a quick call by emailing: andrew.howarth@nwslc.ac.uk
Benefits and Deadline
* The pay range we’re offering is J (37-40) £42,824 - £46,793
* Annual leave of 35 days, plus bank holidays and up to 5 additional closure days
* Access to Local Government Pension Scheme with generous Employer Pension contribution
* We offer great staff development opportunities
* Family friendly policies and procedures
The deadline for applications is Sunday 10th May 2026; interviews will take place on Friday 15th May 2026.
Note
As part of the application process, you’ll be asked to complete a series of shortlisting questions. We recommend linking your answers directly to the person specification outlined in the job description.
Equality, diversity, and inclusion are integral to everything that we do. We are committed to these values and to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process. All applicants will be considered fairly and equally. If you’d like to request a reasonable adjustment, please contact the recruiting manager.
We aim to support our employees in achieving a healthy work-life balance and offer a wide range of benefits. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
Shortlisting Process: Each question is scored by a minimum of two people on the interview panel. Applicants with the highest overall score who meet the essential criteria will progress to the interview stage and then their application form will be considered as well. We reserve the right to close this advertisement early if we receive a suitable number of applications.
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