This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Ready to elevate your career in ticketing at one of the world's most iconic entertainment venues?
Want to join an employer recognised as one of The Sunday Times' Best Places to Work?
The O2's Ticketing team is looking for an Event Ticketing Manager to join on a fixed‑term contract. This role sits at the heart of delivering world‑class live events, managing the full ticketing lifecycle for a varied portfolio of shows - from early set‑up through to on‑sale, event delivery and settlement.
Working closely with Senior Event Ticketing Managers, fellow Event Ticketing Managers, AXS (our official ticketing partner), venue teams and external clients, this role helps ensure events are set up accurately, sales opportunities are optimised and organisers receive outstanding service every step of the way.
What You'll Do
Managing events end‑to‑end
* Own the full ticketing lifecycle for assigned events, from manifest creation through on‑sale, event delivery and settlement
* Maintain accurate documentation and clear communication across all stages of each event
Ticketing set‑up and configuration
* Create detailed manifests aligned with production plans, sightlines and venue configurations
* Partner with Venue Management and Production to ensure events remain correctly configured throughout the lifecycle
Inventory and sales optimisation
* Manage ticket inventory, allocations and holds to optimise revenue for the venue and event stakeholders
* Monitor sales performance and take action to maximise sales across on‑ and off‑manifested inventory
Stakeholder and client collaboration
* Work directly with promoter ticketing teams and event organisers to deliver all ticketing requirements to a high standard
* Maintain strong service levels and ensure organiser requests are met consistently
Cross‑team alignment
* Collaborate with Marketing, Sales, Premium and Hospitality teams to ensure event information is accurate and aligned
* Work closely with AXS and internal ticketing systems to implement event requirements correctly
What We're Looking For
* Experience in event ticketing operations within a venue, promoter or ticketing provider
* Experience creating manifests, configuring events and managing ticket inventory
* Confidence working with promoters, organisers and internal venue teams
* Strong understanding of event builds, allocations and ticketing workflows
* High attention to detail and ability to manage multiple events to tight deadlines
* Good data literacy, with the ability to interpret sales reports and respond accordingly
* Experience using ticketing systems (AXS Back Office preferred) and Microsoft Office
* A proactive, solutions‑focused approach to problem‑solving and service delivery
Why join us?
At The O2, ticketing plays a critical role in delivering unforgettable live experiences. This is an opportunity to work with some of the biggest events in the industry, within a collaborative and fast‑paced environment where operational excellence and great service truly matter.
Ready to make your mark?
Do you thrive in a dynamic ticketing environment and want to be part of a team delivering iconic live events? Then we'd love to hear from you. Apply now and be part of the team behind the experience.
Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We are open to flexible working conversations.
About AEG
Want to find out why our employees love working at AEG? Click here: https://aegeurope.com/life-at-aeg/
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement - don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams - and we're building a workplace where everyone can thrive.