Lead Software Support Analyst
Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding)
Salary: £40,000 - £45,000
Type: Full-time, Permanent
VIQU is partnering with a well-established public sector organisation to recruit a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to manage a small team and oversee the timely resolution of software application issues within a mission-driven and supportive environment.
Key Responsibilities:
* Lead and manage a small support team, ensuring effective day-to-day operations
* Oversee the timely resolution of software application issues, prioritising customer satisfaction
* Work closely with developers by carrying out technical support tasks typically handled by the development team
* Manage and support CI/CD pipelines and related processes using Azure DevOps
* Maintain and troubleshoot SQL databases and related software components
* Collaborate with stakeholders to ensure smooth software deployment and operation
* Participate in initial onboarding with additional on-site days to familiarize yourself with systems and processes
* Provide mentorship and guidance to team members, fostering a culture of continuous improvement
Key Requirements:
* Proven leadership experience managing a small team in a software support or similar environment
* Strong experience with CI/CD pipelines and Azure DevOps
* Proficient in SQL database management and troubleshooting
* Experience performing technical tasks that support development activities
* Excellent communication and organisational skills
* Ability to work independently and within a team
* Willingness to work 1 day per week on-site with flexibility for additional days during onboarding
To find out more about this opportunity, please APPLY NOW for a no-obligation conversation with your VIQU Consultant. You can also contact [Your Name] via the VIQU IT Recruitment website.
If you know someone who could be a good fit for this role, VIQU offers a referral bonus of up to £1,000 (terms apply).
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