1. Global Business
2. Opportunity to make the role your own
About Our Client
Our client is a large organisation in the industrial/manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.
Job Description
3. Coordinate and manage customer service operations to ensure customer satisfaction.
4. Support sales team with administrative tasks.
5. Handle customer queries, complaints, and feedback in a timely and professional manner.
6. Develop and maintain solid relationships with customers and internal teams.
7. Prepare regular reports on customer service issues for management review.
8. Identify and implement strategies to improve quality of service, productivity and profitability.
9. Participate in team meetings and training sessions.
10. Ensure compliance with company policies and procedures.
The Successful Applicant
The successful Customer Service & Sales Support Coordinator should have:
11. Proven experience in a customer service role within the industrial/manufacturing industry.
12. Excellent communication and interpersonal skills.
13. Strong organisational and multitasking abilities.
14. Proficiency in MS Office and CRM software.
15. Ability to work well in a team-oriented environment.
What's on Offer
16. A competitive salary of up to £35,000
17. Generous annual bonus scheme.
18. Pension plan.
19. 25 days holiday leave.
20. Life Assurance 4 x annual salary.
21. Free on site parking.
Please not that this role is fully office based