West Midlands Ambulance Service University NHS Foundation Trust
Non-Emergency Patient Transport Services Person - Sandwell
The closing date is 25 May 2026
We are looking to build a reserve pool of applicants for our Non‑Emergency Patient Transport Services contract in West Bromwich for any vacancies that may arise over the next 12 months. Applicants will be considered for permanent and fixed‑term contracts on a full‑time basis only.
The main purpose of this role is to safely transport patients with varying mobilities to and from treatment centres or other venues as directed. This may include manual handling of patients, caring for patients and assisting patients, as well as driving.
Applicants must hold a good standard of general education, including a minimum of 3 GCSEs at grade C/4 or above (or equivalent) including English & Maths, or be willing to undertake a level 2 qualification whilst in post within the first 12 months.
As part of the recruitment process applicants will undergo a formal interview, an online highway code assessment, driving & fitness assessments.
Job responsibilities
* Carry out required vehicle and equipment checks.
* Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner.
* Work within Contract Specific Quality Standards and ensure a high level of customer care.
* Ensure effective communication with the Control Centre, by telephone or electronic means.
* Transfer patients using equipment and skills specific to individual needs.
* Provide effective care to patients, appropriate to their requirements using available equipment.
* Transport patients safely and considerately – including pre‑planned and ad‑hoc journeys.
* Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.
* Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports and Incident Reports (paper and electronic).
* Ensure vehicles and equipment are kept in states of cleanliness and readiness.
* Undertake required training to maintain acceptable standards and quality of care.
* Maintain a current valid driving licence.
* Adhere to corporate instructions, policies, operational instructions, clinical protocols, quality procedures and other verbal or written instructions.
* Perform other tasks as required by supervisors, staff and managers.
The above are the core duties and responsibilities. There may be other duties required for individual contracts that will be explained at interview.
Person Specification
Qualifications
* Good standard of education – minimum of 3 GCSEs (or equivalent) at Grade C/4 or above, including English, or willingness to undertake a level 2 qualification whilst in post within the first 12 months.
* Willingness to undertake any training as required by the Trust.
Experience
* Experience of working within a public service or customer care environment.
* Experience of driving a variety of vehicles.
* Must be able to work in the UK without the need for a Visa or Sponsorship.
Skills and Knowledge
* Good communication skills, both verbally and in writing.
* Full UK manual driving licence showing no more than 3 penalty points.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Employer name
West Midlands Ambulance Service University NHS Foundation Trust
£25,272 a year plus the relevant Section 2 unsocial hours enhancements.
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