About Us:
Since 1974, the Sleigh Family has specialised in luxury transport and bespoke experiences. Over the past 50 years, we have built a reputation for excellence and reliability, holding a Royal Warrant for outstanding services to His Majesty the King for luxury driven services.
Sleighs are now recognised as leading experts in luxury travel throughout Scotland, England, and Ireland, offering unique and exclusive customised travel experiences designed to exceed even the most ambitious dreams. Tailored FIT itineraries that unlock historic houses, coastal walks and rural retreats where connection outshine crowds. Seamless access to reservations, local guides, and experiences earned through trusted relationships. End-to-end orchestration of pacing, transfers and personal touches, so every guest feel anticipated and at ease.
Role Overview:
We are seeking an experienced Operations Manager to oversee and optimise the operational delivery of our luxury itineraries and experiences across the UK & Ireland. You will be responsible for managing day-to-day project operations, leading a dedicated team, coordinating with premium suppliers, and ensuring that every aspect of our service meets the highest standards. This role requires a blend of strategic oversight and hands-on management, with a focus on efficiency, quality, and client satisfaction.
Roles and Responsibilities:
Operational Leadership: Manage a small team of operations experts, providing day-to-day support and guidance to ensure high performance and professional development.
Collaborative Delivery: Work closely with the planning team, liaising with the planning manager and creative director to ensure the smooth delivery of client itineraries and travel programmes.
Supplier Relations: Manage Sleigh's preferred supplier relationships and contracts. Annual reviews and reporting of partner performance and turnover.
Programme Coordination: Deliver seamless, personalised programmes for Sleigh's clients by coordinating suppliers, partners, travel documentation, and unique experiences across the UK and Ireland.
Product Knowledge: Develop and maintain excellent product knowledge of the UK and Ireland, as well as Sleigh's unique offerings, to provide informed recommendations and solutions.
Process Optimisation: Refine operational processes to maximise efficiency and uphold exceptional service standards.
Financial Oversight: Manage project costings, commission contracts, margins, and approvals; monitor costs and reconcile supplier invoices; report on variances and implement mitigations.
Risk & Quality Control: Identify operational risks, implement contingency plans, and uphold review and feedback protocols.
Team Collaboration: Work collaboratively with all members of the Sleigh's team to ensure the seamless delivery of travel programmes and consistently exceed client expectations.
Performance & Development: Maintain accurate records, analyse performance data, and lead team bootcamps and reviews to drive continuous improvement.
Qualifications and Requirements:
Significant experience in operations management within luxury travel, events, hospitality, or related sectors.
Extensive travel industry experience within England, Scotland and Ireland (minimum 5 years).
Comprehensive understanding of sales and operational processes, including logistics, supplier management, budgeting, and risk management.
Exceptional organisational and problem-solving skills, with the ability to remain calm and decisive under pressure.
Strong leadership abilities, with a proven track record of managing and developing teams.
Excellent communication and stakeholder management skills, ensuring seamless coordination and adherence to brand standards.
Proficiency with key tools and systems, including CRM platforms, itinerary software, and Microsoft 365.
Adaptable and proactive mindset, capable of driving operational excellence in a dynamic environment.
Full UK driver licence would be desirable.
Package:
Salary: Competitive, depending on experience.
Hours: Monday to Friday, 9am – 5.30pm.
Benefits:
Company bonus scheme
Modern office setting in a city-centre location
Dog-friendly environment
Regular social events
Company pension
Enhanced maternity leave package
Health and dental insurance package
Supportive and lively team atmosphere
Flexi-time with 10am – 4pm core hours
FAM trips and industry rates, where applicable
Interested applicants should send their cover letter and CV to for consideration.