Overview
Be among the first 25 applicants to join Together Housing Group’s team in Salford. This temporary contract lasts a minimum of 12 weeks and offers the chance to support residents through planned improvement works.
Pay
Salary: £29,360 per annum. 27 days annual leave (rising to 32 over 5 years of service) plus bank holidays (pro‑rated). Additional benefits include pension schemes, health and wellbeing support, and a range of financial and lifestyle benefits.
Responsibilities
* Inform customers on all aspects of planned improvement works, including time‑scales, contractor details, expected disturbance, and potential risks.
* Collect customers’ colour and material choices and ensure they receive sufficient copies of plans, designs, and manufacturer literature.
* Conduct home visits to assist with the consultation process.
* Prepare display boards and publicity material; run events or presentations during consultation stages.
* Advise customers on material choices, heating costs, insulation, security, and functionality, giving them the opportunity to make informed decisions.
* Coordinate with Project Coordinators and contractors to ensure customers’ choices and documentation are delivered on time.
* Arrange alternative respite accommodation for customers who cannot remain in their homes during works, including liaising with relatives, care workers, occupational therapists, and other agencies.
* Attend meetings with staff, contractors, and customers to contribute to effective programme delivery and recommend appropriate actions.
* Handle customer enquiries over the telephone, face‑to‑face, and in writing; resolve disputes or refer them to the team as necessary.
Qualifications and Experience
* A full UK driving licence and access to a vehicle
* Experience working within a customer service environment, particularly dealing with difficult customers and keeping them informed.
* Strong organisational skills with the ability to prioritise work, meet deadlines, and keep others informed of progress.
* Proficiency in ICT systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Ability to work unsupervised, using initiative and taking ownership to resolve problems promptly.
Benefits
* Salary: £29,360 per annum
* Annual leave: 27 days (rising to 32 over 5 years) + bank holidays pro‑rated
* Based from our Salford office.
* 37 hours per week.
* Wide range of technical, professional, and personal development training opportunities.
* Attractive pension schemes, including the Local Government Pension Scheme.
* Health and wellbeing benefits including access to GPs.
* Financial and lifestyle benefits: cycle to work, vehicle leasing, financial advice.
* Staff support networks: menopause, culturally diverse, LGBTQ+, disability.
* Full employee benefits available via the dedicated link.
Equal Opportunities
We are a social landlord committed to a diverse and inclusive workforce. We welcome applications from candidates with any of the nine protected characteristics and are a Disability Confident employer.
Application
Applications will be accepted until the vacancy is filled. THG reserves the right to close early if sufficient numbers of applicants are received. Please apply without delay and answer all questions on the application form.
Due to the nature of this role involving work with vulnerable members of society, a full criminal disclosure will be conducted upon conditional offer.
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