Job Summary
We have a great opportunity for a full‑time or part‑time Receptionist/Administrator to join our team based at our surgery in Saltdean.
The post holder will have responsibility for front line reception duties. You should have excellent communication and customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact to our service users, carers, health professionals and third party organisations.
Applicants will be expected to have a good standard of education, including English and Maths and good IT skills are important.
Some flexibility is required at times to cover holidays and sickness.
About Us
We are a friendly devoted team with a multi‑disciplinary team of GPs, nurses, pharmacists, paramedic, managers and administrators and would like to provide an opportunity for a vibrant receptionist to join us in delivering care for our patients.
You will have opportunities to develop your skills through training and mentoring.
Duties and Responsibilities
* Appointment booking – book appointments for patients face to face and via telephone.
* Telephone support – greet patients appropriately and deal with telephone appointments.
* Processing mail – opening mail, distributing according to practice policy and processing electronic mail.
* Administration work – maintain medical records, scanning, filing, and computer data entry.
* Face to face & telephone enquiries – handle enquiries accurately and signpost patients to appropriate services.
* Repeat prescriptions – process repeat prescriptions following practice policy.
* Following infection control procedures – support the practice’s infection control policy.
* Ordering/re‑stocking – maintain stock levels.
* Opening/closing premises – switch alarm system, prepare the clinics, check health & safety procedures, follow telephone system procedures and check IT systems.
Qualifications and Experience
* Essential – Previous reception experience, good communication skills, ability to use a computer, friendly and understanding manner, confident, able to work as part of a team.
* Desirable – GCSE Maths and GCSE English, level C or above.
Pay and Working Pattern
Salary – £12.21 an hour.
Contract – Permanent.
Working pattern – Full‑time or Part‑time.
Application Information
Reference number – A2539‑25‑0003.
Date posted – 19 November 2025.
Employer – Saltdean & Rottingdean Medical Practice.
Address – Grand Ocean, Longridge Avenue, Saltdean, Brighton, East Sussex, BN2 8BU.
Website – https://www.saltdeanrottingdeansurgery.nhs.uk/.
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