THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer vacancy Technical Expertise Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobile device platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone systems or equivalent Mobile Device Management solutions (AirWatch) Windows Server administration and Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to advance your IT career with a respected global leader? Apply today! Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.