At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Please note: Assessments will be apart of this process prior to interview. More about your role You will lead and maintain the National and Regional Customer Group (NCG/RCG) framework, ensuring Customers have a strong voice in how we shape our services. You'll manage the full cycle of meetings, including agendas, papers, logistics, action tracking and reporting to senior leaders and the Board. You will a ct as the key link between Customer groups, operational teams, the Executive team and governance, you'll ensure information is clear, timely and aligned to standards. You will support our National and Regional customer group Chairs, oversee the recruitment and onboarding of Customer Members, and ensure governance requirements are met. You'll also lead on Customer Standards reporting, develop Customer journey mapping, drive improvements across satisfaction measures, coordinate Customer stories, track improvement actions and deliver the annual Community Matters Awards. More about you You must be able to demonstrate the following essential criteria in bold to be eligible for an interview- Strong communication skills, with the ability to work confidently with a diverse range of stakeholders from Customers through to Executive level, ensuring all views are heard and conflicts are managed professionally. Experience handling complex or escalated customer issues, with the ability to navigate sensitive situations and maintain high levels of professionalism and discretion. Knowledge or experience within social housing or customer governance frameworks (desirable), with an understanding of expectations around compliance, confidentiality and customer representation. You'll bring knowledge of corporate governance, regulatory requirements and compliance, ideally gained in a customer or regulated environment. You are highly organised, confident working with senior stakeholders, and able to manage multiple priorities with accuracy and care. You'll be a strong communicator who can build relationships with a wide range of people, from Customer Members to Directors. You can present information clearly, resolve differing viewpoints and help groups reach decisions. You write well, work methodically and maintain high standards of documentation. Most importantly, you're passionate about Customer voice, ensuring Customers are heard, represented and able to shape how we deliver our services. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs – up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities