We are currently recruiting for a high-growth company within the FMCG sector for the role of Contact Centre Team Manager. This is a fantastic opportunity to join a purpose-driven organisation that delivers engaging products to millions of customers across the globe. With a broad retail presence, the organisation is transforming how consumers engage with quick-purchase products at the point of sale.
What you’ll be doing:
* Lead performance management for all team members by developing personalised Development Plans and aligning coaching, learning, and training opportunities with individual growth styles
* Proactively address and manage underperformance with consistency, ensuring accountability and continuous improvement
* Oversee and refine operational procedures and daily workflows to enhance team productivity and operational effectiveness
* Ensure all personnel responsibilities are completed in full compliance with company policies and standards
* Monitor and track team activities in real time to maintain transparency, alignment, and performance visibility
Main Skills/ Requirements:
* Experience managing an inbound contact centre/customer service team is essential
* Proficient in utilising Microsoft Office tools and software
* Familiarity with customer relationship management (CRM) platforms
* Skilled in interpreting and leveraging data insights to enhance the growth and effectiveness of contact centre team members
How you’ll be rewarded:
* 25 days Annual Leave
* Hybrid working
* Opportunity to work for a global leading organisation
* Strong benefits package available!
This is an excellent opportunity for an experienced Contact Centre Team Manager to join a leading company that are driven towards success!
For further information on this Contact Centre Team Manager position, apply below!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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