Customer Service Advisor
Are you providing amazing customer service in your current role but ready for the next step?
We are currently recruiting for a Customer Service Advisor to join our fabulous team on a permanent, part time basis 2 days a week Monday and a Friday only. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times!
It’d be amazing (but not essential) if you have previous experience of working in a fast paced, front of house, busy environment because this is what you’ll be doing:
•Being a welcoming and friendly face of our office
• Delivering great customer service to our clients and contractors
•Building outstanding working relationships with our clients, contractors and other functions within the business
•Managing administration emails and phone calls
•Dealing with enquiries from clients and contractors
•To provide ad-hoc assistance to the FM and Account Manager as requested
•Book in and validate all visitors and issue passes
•Updating systems to ensure complete transparency
•Ensuring that maintenance work is processed in a timely manner
•Demonstrating professionalism at all times
To be successful you’ll need to be:
• Professional and welcoming
•Outstanding verbal and written communication skills
•IT literate
•Confident, efficient and reassuring on the phone
•Great at prioritising and multi-tasking
•Continuous improvement methods
•Ambitious and keen to progress
We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Service within WPS Facilities Management and of course your own career aspirations!
WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.
WHAT WE OFFER
* Competitive salary
* Extensive corporate benefits including, Pension 5% employers’ contribution, Holiday's will be Pro-rata.
* Excellent range of learning and development activity to support your career progression.
* Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.