Overview
Castle Inn Manager – Castle Inn – Castle Combe, Wiltshire
A Career in Hospitality Where Every Detail Tells a Story.
The Castle Inn, part of The Manor House estate, is a historic Cotswolds inn where relaxed dining meets warm, welcoming service. Together, they offer a heritage-rich setting where every detail is designed to create memorable experiences for guests.
You will join as the Castle Inn Manager that values leadership, creativity, collaboration, and pride in everything they do. Supporting the day-to-day running of service, you will lead by example, ensure high standards are maintained, and help create a positive and professional environment for both guests and colleagues. Here, your ideas will be welcomed and your growth supported.
At Castle Inn, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
* Competitive pay, plus service charge
* Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
* Free meals while on duty
* Free access to the on-site gym and parking
* Access to our Employee Assistance Programme and wellbeing resources
* Exclusive discounts and perks through Hospitality Essentials
* Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
* Demonstrable background in first class customer service, passionate about standards and with a keen eye for detail and brand requirements.
* Provide excellent customer experiences, acting as a host
* Friendly and approachable communicator with staff and guests alike, with an excellent command of written and spoken English
* Numerate with the ability to be accountable for a budget, responsible for ordering, managing and controlling costs
* Maximising revenue and delivering agreed targets
* Personable working style with the team, able to set rotas, recruit, develop and deal with staffing issues
* Strong leadership qualities, able to work under pressure and keep a cool head and a sense of humour
* Ensuring all policy compliance and legislation is adhered to, including COSHH, allergen awareness, health & safety, food handling, cash handling, security and stock taking
* Familiar with cellar management requirements
* Experience of exceeding customer service-related review targets
* Familiar with business software, Microsoft Office, Excel, Word; experience with room booking software would be an advantage
* Experience working in a pub environment essential; pub with rooms preferred
* Drive and determination to exceed all expectations
* Hospitality or business qualification desirable
* Team player
* Financial and people management skills
Person Specification
The successful candidate will have a strong background working in the hospitality industry and will be responsible for operational aspects of the Castle Inn, including bedrooms. We are looking for an experienced manager who is able to use their initiative and help develop a team who are passionate about providing exceptional guest experiences. As an independent family owned business, this is a great opportunity for someone who is interested in having the freedom to make a business \'their\' own'.
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
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