Overview
IT Support Engineer – Glasgow, G32 9AT • up to £28,800 per annum depending on experience • Full-time
Real Life Options is a not-for-profit charity with a personal-centred support approach, helping and assisting people to live fulfilled lives. We are looking to fill the role of ICT Support Engineer.
Responsibilities
* Provide effective 1st line ICT support to customers of the ICT department and assist in resolution of technical issues.
* Involve in system administration activities and support the implementation of new ICT projects and systems.
* Develop ICT skills within the organisation and embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in all work.
* Act as point of contact for ICT queries and issues for RLO Group employees within a country (Scotland or England).
* Provide effective responses to ICT faults and enquiries; escalate issues quickly to more senior team members as needed.
* Maintain accurate records of ICT assets and provide routine ICT reports.
* Assist in administering users of systems including Entra, RDS, M365 and company-specific applications.
* Fix faults relating to phone, mobile and computing hardware or setup from new; assist with purchase of ad-hoc ICT equipment (e.g., keyboards, phones, laptops).
* Work with external suppliers to provide effective ICT solutions and support.
* Collaborate with Operations and Functional Teams to deliver ICT support services to agreed service level agreements.
* Assist with creation of training or communication videos and upload onto appropriate social media or file sharing channels; contribute to enhancement of employee ICT skills.
* Engage key stakeholders and build effective internal relationships by working cross-functionally and collaboratively.
* Work with colleagues in other functions to ensure effective delivery of ICT services; grow and sustain quality systems.
* Contribute to ICT and System projects to ensure they are focused, timely and aligned to project specifications; be accountable for contribution to team performance indicators.
* Adhere to organisational policies, procedures and work practices; promote diversity and equal opportunities in all aspects of work.
* Understand and comply with Health and Safety at Work legislation; respect and adhere to Confidentiality and Data Protection policies.
* Participate in appropriate training and development activities; undertake other reasonable duties commensurate with the post.
Qualifications
* ITIL desirable
Benefits
* Up to 33 days holiday a year including bank holidays
* Contributory pension scheme – employer contribution 6%
* 3 x salary Life cover
* Health Cash Plan
* A range of additional benefits including:
* £10,000 Life cover
* Free Employee Assistance Programme (medical helpline, counselling, financial information)
* Discounts through a reward gateway
* Cycle to Work Scheme
* Financial wellbeing scheme
* Refer a Friend Incentive Bonus (terms apply)
Additional Information
Don’t miss out – Be Part of Something Bigger. Join a team driven by values with a mission that matters. We are an equal opportunities employer and will make reasonable adjustments to our processes to enable performance in selection where applicable.
Please note that initial contact with applicants will usually be by email; please check all email folders, including junk/spam.
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