Join to apply for the Cafe Team Leader role at Tesco
About the role
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
Responsibilities
* Maintaining operational and safety standards to ensure everything runs smoothly.
* Ensuring all food safety and hygiene regulations are met and followed.
* Leading by example by providing excellent customer experiences.
* Opening and closing the café and overseeing operations in the Manager’s absence.
* Recognising and celebrating team members for excellent service.
* Learning our menu inside out and helping the team do the same.
* Boosting sales by ensuring optimal staffing and service delivery.
* Delivering Health & Safety and Food Safety training to team members.
* Supporting the Café Manager with coaching and development of colleagues.
* Seeking ways to continuously improve customer service.
* Promoting an inclusive environment where colleagues feel respected, valued, and safe.
Requirements
* Experience in hospitality, with Team/Shift Leader experience preferred.
* A passion for delivering excellent customer service.
* Knowledge of Health & Safety and Food Safety standards.
Personal qualities
* Effective communication skills.
* Ability to multitask and adapt to changing priorities.
* Confidence to use initiative to improve processes.
Benefits
* Flexible working options.
* Development and training opportunities.
* Colleague Clubcard discounts after 3 months.
* Retirement savings plan, Life Assurance, and wellbeing resources.
* Holiday entitlement starting at 28 days including Bank Holidays.
* Inclusive workplace and support for flexible working arrangements.
About Tesco
With 329 Cafés nationwide, Tesco offers a dynamic and inclusive working environment with opportunities for growth. We celebrate diversity and are committed to creating a workforce that reflects our diverse customer base. We welcome applicants from all walks of life and support flexible working to suit your needs.
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