Operations - Debt Management · SmartestEnergy Limited - Ipswich Office · Hybrid Remote
Debt Analyst - 8 month FTC
You will report, monitor and optimise collections and credit management of our electricity customer portfolio. Liaising with 3 rd party debt collection agencies and managing the reporting for any customers during any legal status.
You will help facilitate sustainable growth and protect the company’s profits and margins. This is accomplished by minimising exposure to bad debt and maintaining an acceptable level of risk by collecting overdue accounts.
How will I spend my time in this role?
* To ensure all debt from day +1 billed is managed and tracked daily;
* To provide reporting on Pre-debts and identify potential debt risks;
* Create, drive, and implement robust reporting for all debt management requirements to send to our shareholder on a weekly basis and to Op-co on a Bi-weekly basis;
* Management and oversight of companies placed in legal status to ensure recovery of all outstanding balances;
* Liaise with 3rd Party debt collection agencies where necessary and ensure we provide accurate and timely information whilst adhering to our compliance policies;
* Create bespoke reports for both external and internal customers;
* Work closely with the Customer Services Executives, Sales Teams and Credit Risk Team to ensure cash flow maximisation is achieved whilst maintaining our high level of Customer Service;
* Actively drive and support ongoing process improvements;
* Observe and actively promote the Debt Team Mission and Values;
* Implementing and maintaining customer contact methodologies to improve collections such as mail merges, bulk sms communications and outbound calling;
* Creating Schedules for regular mail merges to drive efficiencies within the team;
* Resource planning for mail merges, this includes communication with Marketing, Customer Services, Settlements and Management;
* Managing early intervention to problem accounts;
* Provide clear, concise commentary evidencing actions performed for weekly reporting packs;
* UAT testing for all debt management activities;
* Supporting mail merges for operations as a whole.
What skills/experience do I need to be successful?
* Experience of working in an analyst role;
* Proven experience of working in a regulated environment;
* Demonstrate success in working with 3 rd parties’ debt collection agencies;
* In depth understanding of credit and debt management processes;
* Highly Numerate, analytical and problem-solving capabilities;
* Strong IT skills, particularly Excel (e.g. pivot tables, data queries, macro’s complex formulas etc), SQL and Power BI knowledge and experience.
What else do we offer?
* The opportunity to work from anywhere in the world for up to 30 days a year;
* A genuine commitment to smarter working – we recognise your work/life balance matters;
* Paid time off to volunteer in your community;
* Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your CV it will be reviewed by a human– no bots here!
The average process once we receive your application takes around 2-3 weeks with typically 2 stages of video interviews using Teams – however this can change depending on the role (we may invite you to see us face to face or just need 1 video interview).
If you need any support you can see who to contact in our Recruitment Team on the advert – any questions please just let us know.
Get to know us better....
The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
Department Operations - Debt Management Locations SmartestEnergy Limited - Ipswich Office Remote status Hybrid Remote Yearly salary £30,000 - £35,000 Employment type Contract Remote Status Hybrid - some office and some remote work each week
Operations - Debt Management · SmartestEnergy Limited - Ipswich Office · Hybrid Remote
Debt Analyst - 8 month FTC
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